Managed Services

⚙️ Managed Services — Paid Service

MiCloud also provides managed services to schools because we know many tech departments just don't have enough hours in the day to get everything done. That's where we come in. We can help with some of the day-to-day management of your environment and help take a small load off of your team. These are not covered by the MDE grant and are offered as a paid service at K-12 budget-friendly pricing.

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Managed Domains & DNS

Expert management of your district's domain names and DNS infrastructure.

What's Included

Domain registration and renewal management
DNS record configuration and maintenance
DNS security (DNSSEC) setup
Domain health monitoring
Change request handling
Documentation and reporting
Backups of zone records

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Managed Server Patching & Monitoring

Do you have a performance monitoring solution and automated patching for your servers? We keep your server infrastructure secure and healthy with proactive patching and 24/7 performance monitoring and alerting.

What's Included

Regular OS and application patching
Patch testing and validation
Infrastructure monitoring and alerting
Performance monitoring and reporting
Incident detection and escalation
Monthly status reports

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Managed Backups

Fully managed backup services for your on-premise, cloud, and SaaS environments.

What's Included

Veeam — on-premise and AWS server backups
CubeBackup for Microsoft 365 — email, OneDrive, SharePoint, Teams
CubeBackup for Google Workspace — Gmail, Drive, Shared Drives
Backup monitoring and alerting
Recovery testing and validation
Retention policy management